Shipping & Delivery Policy
Free Nationwide Shipping
We are proud to offer free nationwide shipping on all orders! Please note that we require 3 to 5 business days on average to process and fulfill your order before dispatching it. Rest assured, we are doing everything possible to get your items to you as quickly as we can.
Once your order has been shipped, estimated delivery times are typically 7 to 10 business days, depending on your region. Please be aware that external factors such as public holidays, natural disasters, or global events (e.g., pandemics) may affect delivery times.
Pre-Order & Backorder Items
If your order includes a pre-ordered or back-ordered item, we will ship all available items immediately. The remaining items will be shipped as soon as they become available. If you receive a partial delivery, don’t worry — the rest of your order is on its way.
Order Tracking
Once your order is dispatched, you’ll receive a confirmation email and/or text message (if a mobile number was provided) with a tracking ID and link to follow your package’s journey.
Please allow 1 to 3 business days after dispatch for tracking information to become available. You can track your order on our [Tracking Page].
Incorrect Shipping Address
It is the responsibility of the buyer to ensure the shipping address provided is accurate. We aim to process and ship orders quickly, so there's only a short window to correct any address errors.
If you believe you've entered an incorrect shipping address, please contact us immediately at support@YOTO.com.
Returns
By placing an order with YOTO Shoes, you agree to cover the cost of return shipping if you decide to return your items. For full details on how to initiate a return, please refer to our [Refund Policy].
Lost or Stolen Packages
YOTO Shoes is not responsible for lost or stolen packages. If your tracking information indicates that your package was delivered but you haven’t received it, please contact your local shipping carrier directly using the information provided on our [Tracking Page].
If you need further assistance, feel free to reach out to our support team at support@YOTO.com.